Kim E Lnn

Room issue, door has been compromised

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Red Roof Inn - Room issue, door has been compromised
Drugs , cars messed with. Homeless people everywhere ect
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Loss:
$600
Pros:
  • Dog stayed free
Cons:
  • I was not treated right being a employee for two days
  • I did not like
  • Lacking management

Preferred solution: Full refund

User's recommendation: Never

Rolando W

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Verified Reviewer

Unresolved issues and Payments

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Red Roof Inn - Unresolved issues and Payments
Updated by user Aug 02, 2020

Still waiting after 3wks of the manager of the Red Roof Alexandria, redirecting my important emails and the company saying that they would get back to me in forty eight hours.

Original review Aug 02, 2020
My room was broken into and $200.00 was stolen along with nothing being done after cops never showed and a note in the managers door that was never acknowledged about the breaking and entering of my hotel room.The front desk clerk fraudulently double charged me for nights I had already had payed for. On the itenarary, Instead of my arrival date being correctly put in the system on the fourteenth, I was basically overcharged and underserviced from the tenth to the eighteenth of July 2020 and escorted by police to cover (The Red Roof Of Alexandria,La) up the fact that they willingly and deliberately was stealing and breaching my confidential information because the front desk clerk ran my credit card three times to see how much was on my credit card and also me witnessing her tell the housekeepers all of my personal banking information ..
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Loss:
$600

Preferred solution: Full refund

User's recommendation: I would not stay there if my life depended on it.-Rolando.Williams

Kelly Y Gme

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Verified Reviewer
| map-marker Jackson, Mississippi

The dirtiest nastiest hotel and still have not gotten a refund

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Updated by user Sep 10, 2020

Still nothing

Original review Sep 10, 2020
I booked this room priceline.com I was in a hurry because I had evacuated from our home due to Hurricane Laura I was just ready to lay down after driving hours and hours I get there check in first thing there's no bathroom door no bathroom door at all so then they move us to the second room mind you I rented a room for my sister inlaw thing that was showing up a little later so at this point I had two rooms I go into the second room that they had given us because we had no bathroom door and the minute I walked in I felt like I caught an STD just walking in there. Not only that I didn't feel safe the bedspread look like if you sat on it you would catch bed bugs I immediately called Priceline told him I wanted to check out in a refund they told me it was up to the person on duty. I told Priceline I did not want to have no complications so I called her and called her she could pick it up on me whenever answer me always put me on hold when she would answer me and my sister-in-law before she even checked in I called her and told her not to do it because r how disgusting it was and all these drugs around there We have children. I haven't tried for almost two-and-a-half 3 weeks to get this refund I need my money we have no home or house was destroyed we on living on nothing I need my refund and they're still refusing to give it to me .
View full review
Loss:
$150
Pros:
  • Hotel needs to be shut down
  • I liked robin and our girl who took care of our room
Cons:
  • Everything was disgusting
  • I need to be shut down

Preferred solution: Full refund

User's recommendation: Don't even think about taking it in need to be condemned

1 comment
Guest

You should be refunded double your money back.

Anonymous
map-marker Carencro, Louisiana

Dirty Room

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Red Roof Inn - Dirty Room
Went to check in. After giving the credit card and license. The clerk stood their talking to 2 employees why we waited for her . Then we get to the Room its a hot mess like no one should sleep in the room dirty , *** falling apart . Bed seeking in the middle. I had to put a dress on the pillow
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Khaliah C

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Verified Reviewer
| map-marker Dearborn, Michigan

Bed bugs

A bug bit my sister. And he told me i was lying.
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Cons:
  • Billing for cancelled reservations is a disgrace
  • Dirty floors
  • Bad service

Preferred solution: Full refund

Joe L Otr

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Princeton took the TV out and now I'm at like the cables out so you won't turn it on

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Red Roof Inn - Princeton took the TV out and now I'm at like the cables out so you won't turn it on
Muhammad in the office of Red roof 3202 Brunswick Pike Lawrence New Jersey attacked me and threw Pine-Sol I my eye. For contacting you guys in corporate office.
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Madeline R Kac

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Verified Reviewer
| map-marker Hanover, Pennsylvania

Extremely disappointed guests.

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Updated by user Oct 12, 2020

It's been a couple of months and I haven't received any response whatsoever from these people.

Original review Sep 07, 2020
Worst experience ever! Most of the staff at the front desk and managers were extremely rude, insensitive, racist, obnoxious, with no social skills whatsoever, and couldn't care less about the peace of mind and well being of their guests.
They even tried to kick me and my partner out of the hotel at the last minute due to "multiple complaints" (who knows, one argument with my partner that went loud and short like every couple in this world, and the fact that I complain way before with their corporation due the gross attitude of one of their front desk staff and, of course, they got mad..), the thing is that they refused to give me any specific information about such complaints (how many, what was the problem, etc.), NOTHING.
With the most arrogant, horrible and rude tone, I heard at 7 something am, just when I was calling to check about some details about the check-out time and two more nights that I reserved online, they told us to leave!

Just like that.
On top of everything, I'm diagnosed with major mental health problems (PTSD, Major Depressive Disorder, Generalized Anxiety, Morbid Insomnia and recurring Panic attacks), I let them know right away, and they couldn't care less about the disaster that they were triggering in my mental state by kicking me out with such an incredible rudeness.
Told them that my partner had to leave in a hurry and left his phone and I needed someone in my room to look out for me, because I was scared to hurt myself (the frustration and confusion of feeling like was throwing away like trash and like a criminal without guilt affected my already weak mind and emotions extremely), they refused to do anything. Just told me come down to the front desk if you want.

Thank God, my partner came back before I had an even more severe crisis or something worse (suicidal thoughts, etc.).
At the end the manager decided to let us stay with a warning, and the threat that we couldn't stay longer than what I had already booked.
The level of careless, insensitivity and lack of kindness at this place has no measure.
My advice, if you're interested on spending time on a nice, relaxing, respectful, peaceful and friendly environment, avoid this trash can full of inhumane rats, called Red Roof Inn.
Already looking for a lawyer to try to build a case.
Location: Catasauqua Rd. Allentown PA.
View full review
Pros:
  • Dog stayed free
Cons:
  • Discrimination
  • Lacking management
  • Lack of social skills from management

Preferred solution: Refund, price reduction, a tremendous apology, everything! They don't deserve any type of consideration.

User's recommendation: Avoid this place! Completely obnoxious!

1 comment
Guest

Never pay in advance for more than one night whenever you are staying at one of "those kind" of motels.

Anonymous
map-marker Phoenix, Arizona

To clear up a mistake

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Red Roof Inn - To clear up a mistake
I would like to apologize to everyone who reads this post, I was so exhausted from the heat that I actually made a mistake on the name of the establishment we were going to rent from red roof, but they did not have any vacancies that's why we went to In Town suites on 50th avenue in Phoenix. I already apologized the red roof about the situation. But as for In Town suites it is still as it stands no one has yet come to fix the air conditioner the toilet stopped working again I have to go in the office and get a plunger that they have sitting out the door. They have not done anything about the bed bugs. I have gotten a hold of Toni Roberts at the corporate office. I have left 14 voice messages and 8 emails no response at all. As I expressed when I first sought help from pissed consumer I had to take my eight-month-old baby to a shelter I am now trying to find a place to live my boyfriend is still at the motel with our belongings. He stated that no one has come to access the situation. And mind you this started August 14th and it is now the 26th of August unacceptable. And I was looking very close at the video that I submitted in my first comment when I first got hold of this website I have stated that me and my children sleep on top of the wedding because it was too hot in the room. We were getting emergency weather alerts about the heat advisory, some days it was 117 and then some d higher than this. The thermometer in the room was reading 105 so you could imagine how hot it was for me and my baby and what's sad is that my boyfriend still over there in this condition because we don't have any place to take our stuff, and he's still paying on it. On the 21st would have been our last day, and he had $300 for another week and was told it would be $310 . He was $10 short, and they would not wait for 2 hours for the other $10 after everything that we've endured there, and they charged him $80 for one night I just can't believe this it's just unbelievable.
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User's recommendation: Please do not go here at all it's one of the most nastiest places I've ever seen.

Anonymous
map-marker Jersey City, New Jersey

Want my $79.55 back

I reg. a room at Red Roof in Dearborn Mi, for December 05-2020, she arrived, they were rude, the room was not as it should have been, she left.which I don't blame her.. my phone number is 313 518 ****. Please issue a refund immediately for this. Margaret D. Sikora doe.shelby@***.com paid with Visa Credit Card, ending in 16
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Madeline R Hbx

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Verified Reviewer
| map-marker Hanover, Pennsylvania

Terrible experience.

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Worst experience ever! Most of the staff at the front desk and managers were extremely rude, insensitive, racist, obnoxious, with no social skills whatsoever, and couldn't care less about the peace of mind and well being of their guests.

They even tried to kick me and my partner out of the hotel at the last minute due to "multiple complaints" (who knows, one argument with my partner that went loud and shortA like every couple in this world, and the fact that I complain before with their corporation due the gross attitude of one of their front desk staff and, of course, they got mad..), the thing is that they refused to give me any specific information about such complaints (how many, what was the problem, etc.), NOTHING.

With the most arrogant, horrible and rude tone, I heard at 7 something am, just when I was calling to check about some details about the check-out time and two more nights that I reserved online, they told to us to leave!

Just like that.

On top of everything, I'm diagnosed with major mental health problems (PTSD, Major Depressive Disorder, Generalized Anxiety, Morbid Insomnia and recurring Panic attacks), I let them know right away, and they couldn't care less about the disaster that they were triggering in my mental state by kicking me out with such an incredible rudeness.

Told them that my partner had to leave in a hurry and left his phone and I needed someone in my room to look out for me, cause I was scared to hurt myself (the frustration and confusion of feeling like was throwing away like trash and like a criminal without guilt affected my already weak mind and emotions extremely), they refused to do anything. Just told me "come down to the front desk if you want". Thank God, my partner came back before I had an even more severe crisis or something worse (suicidal thoughts, etc.).

At the end the manager decided to let us stay with a "warning", and the threath that we couldn't even make the tiniest mistake and couldn't stay longer than what I had already booked.

Guess my money stinks.

The level of careless, insensitivity and lack of kindness at this place has no measure.

Location: Catasauqua Rd. Allentown PA.

View full review
Pros:
  • Good location
Cons:
  • Bad outside appearance
  • Staff did not try to recall his talk with me
  • Evicted for no reason

Preferred solution: Price reduction, apologies, full refund, can't have any mercy with such horrible people that traumatized me for the rest of my life.

User's recommendation: Avoid this place! Terrible! Obnoxious! Horrible!

Anonymous
map-marker Jersey City, New Jersey

Secured a room for a friend for Dec. 05/2020

she arrived, they were rude, and she was disappointed in the motel, it didn't appear clean or taken care of , she could not stay there, so she left, I want my total refund for something that wasn't my fault or hers, Red Roof has always been a good place to stay, this place was not. very disappointed.
View full review
Anonymous
map-marker Smyrna, Georgia

Ibed bug bites and. Dangerous

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Red Roof Inn - Ibed bug bites and. Dangerous
I got bed bug bites and was only there 2 hours . Scary hoolums beating on my door trying to sell me drugs and shoes?
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User's recommendation: Never never never

Anonymous
map-marker Philadelphia, Pennsylvania

Loud music .theft .car damage

Person threw something at me it hit my car i was injured.damage being done someone is scratching and damaging my car and someone tried to break into my room.My tools were stolen out of my driver side window is now of its track.people park outside my room with loud music for hours , the monday morning lady says they are aloud to play loud music.just got mail since march and April two days before Christmas they were sitting in the office important papers from welfare also missing.Found a bullet today picking up trash in front of rooms .gave to police
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Dezarai M
map-marker Orlando, Florida

Disgusting conditions

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Red Roof Inn - Disgusting conditions
Red Roof Inn - Disgusting conditions - Image 2
Broken smoke detector and mold also dirty towels . Cleaning lady walked in an hour before check out
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Loss:
$65

Preferred solution: Full refund

User's recommendation: Don’t stay here

Anonymous
map-marker Arrington, Tennessee

Insurrection complicity

Allowed the Trump mob to stay there
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Preferred solution: ban the Trumpsters

User's recommendation: BAN THE UNRULY TRUMPSTERS

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