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Jury awarded a six-figure settlement to a woman who filed a lawsuit against hotel giant Red Roof Inn after she said she suffered injuries from bedbugs at one of their properties. The lawsuit claimed that the motel had previously found bedbugs in guest rooms and treated...
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ID
#702492 Review #702492 is a subjective opinion of poster.
Product
Red Roof Inn Room
There is mold all through the Red Roof Inn in Harrisburg Pennsylvania. DO NOT STAY THERE UNDER ANY CONDITIONS. NO HEALTHY! My family stayed there knowing that we weren't staying at the Ritz. It was a on day visit. The Air conditioner was NEVER cleaned we cleaned...
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2 comments
#1036040

I agree

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ID
#702454 Review #702454 is a subjective opinion of poster.
Location
Harrisburg, Pennsylvania
Service
Red Roof Inn Sanitary Conditions
Reason of review
Bad quality

Red Roof Inn Findlay Review from Detroit, Michigan

Red Roof Inn Findlay Review from Detroit, Michigan
Red Roof Inn Findlay Review from Detroit, Michigan
Broad St., Findlay, OH property. Filthy property, not the Red Roof standards I once knew. Unchanged sheets, smelly filthy carpets, hair in bathtub. No AC, wall outlet next to bed did not work. Never again.
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ID
#702353 Review #702353 is a subjective opinion of poster.
Location
Detroit, Michigan
Reason of review
Bad quality

Red Roof Inn Manager Review

I am staying at the red roof in Galveston. I am handicapped . Both elevators are broken. Stairs are very difficult for me. Talked to front desk and they said they have to get a manager to call the repair people. Meanwhile I am stuck on the 4th floor.
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ID
#697348 Review #697348 is a subjective opinion of poster.
Location
Galveston, Texas
Service
Red Roof Inn Manager
Reason of review
Poor customer service
Update by user Sep 10, 2015

It is going on a week with no call back from a representative. When I called this AM they informed me that no notes were entered in the system and that I will be receiving a call back from a senior supervisor. They are quick to take the money, over promise...

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ID
#696191 Review #696191 is a subjective opinion of poster.
Location
Phoenix, Arizona
Pros
  • Location to beach
Cons
  • Size of first room
Reason of review
Problems with payment
Preferred solution
Price reduction

Review

heck in was pleasant, staff member Jamie genuinely welcomed us and was happy to offer a midday check out. Room was ok, a few things were questionable and certainly nowhere near the standard of other red roofs (we are touring the country and have stayed at more than two dozen so far) but whatever. Bed lumpy and shower below par. Awoken in the morning at 10:56 by extremely obnoxious lady telling us to "get out of the room because we were told the wrong information and there are no late checkouts". I said that this was unacceptable and we will be checking out at midday, as agreed with staff member the night before, and as written on our checkin document. Loud banging on our door five minutes later from aggressive, haggard male thug (who I assume is a member of staff) demanding we leave the property immediately, because of THEIR mistake, and because the cleaning staff "get paid per room and they're ready to clean ours". As foreigners fearing for our safety we quickly exit the room, it should be noted that cleaning staff were way down the end of the complex at this point and still at least half an hour away anyway, also if they are getting paid PER ROOM then what does it matter what time guests check out? None of this makes any sense. To make things worse, a staff member was looking up internet *** on their computer and two of us now have mysterious insect bites after sleeping on their beds. TL;DR - AVOID AT ALL COSTS. EXTREMELY RUDE CUSTOMER 'SERVICE' , POSSIBLE BED BUGS, LYING STAFF, WILL SEND THUG TO YOUR ROOM IF YOU'RE NOT OUT BY THE TIME THAT THEY WANT YOU TO BE.
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1 comment
#1029173

We need to know where the Red Roof Inn is located.

ID
#693804 Review #693804 is a subjective opinion of poster.
Location
Texas City, Texas
Product
Red Roof Inn Room
Reason of review
Bad quality

Red Roof Inn Los Banos Review from Los Banos, California

Me and my boyfriend stayed in Red Roof Inn in Los Banos for tonight from 08.20.15-08.21.15. We woke up after an hour we fell asleep from bed bug itching. My boyfriend found bed bug crawling next to him. Then we found some more bed bugs on the bed. I was trying to contact front desk. Obviously, noone answered. When i went to the front desk it was closed with the sign on the front door"No Vacancy". What if we have an emergency? So its 3:21 am and we are still awake not being able to sleep. The sheets are dirty as if someone was sleeping on them for several nights
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ID
#686644 Review #686644 is a subjective opinion of poster.
Location
Los Banos, California
Reason of review
Poor customer service

Red Roof Inn - Room Review from Germantown, Tennessee

Red Roof Inn - Room Review from Germantown, Tennessee
Red Roof Inn - Room Review from Germantown, Tennessee
Currently staying in the Battle Creek, MI location and I am completely offended and truthfully scared from the way I was treated. I checked into my room, walked in, and noticed that the smoke detector on the ceiling was dismantled. There was also an additional smoke detector laying dismantled on the bathroom sink. I picked up the phone in the room to dial the front desk to let them know about the situation. Of course the phone didn't work. So I walked back to the lobby and let the girl at the front desk know. She got extremely defensive and sarcastic with me and acted like this wasn't an issue. Verbatim- "so do you want to switch rooms or something?" I was hesitant to answer because I was in disbelief that she didn't apologize or automatically tell me she would get it taken care of. I told her I wasn't sure because I didn't know if someone wold be up to fix the smoke detector. She then replied with "it's a yes or no question" in a very sarcastic tone. Of course I wanted to switch rooms. She was rude, sarcastic and quite frankly did not care at all about the guests safety. I've never been more displeased with a hotel.
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ID
#686398 Review #686398 is a subjective opinion of poster.
Location
Germantown, Tennessee
Product
Red Roof Inn Room
Reason of review
Bad quality

Other Product Review

DON'T STOP DRIVE ON BY
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ID
#679495 Review #679495 is a subjective opinion of poster.
Location
Victorville, California

Red Roof Inn Victorville Review

august 2015 Victorville ca. 1.Avoid 2.filthy 3.moved us 3 times all rooms gross 4.hair in tub we hadn't even used yet to wash hair 6.rooms smelled,cobwebs in corners 7.sheets dirty looking. can't go on getting chills thinking of it.OVER PRICED
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ID
#679489 Review #679489 is a subjective opinion of poster.
Location
Victorville, California
Reason of review
Poor customer service

Unsanitary and Unsafe hotel stay!

I am beyond livid about my stay at Red Roof Inn San Antonio - Ft. Sam Houston 4403 IH 10 East, San Antonio, TX, 78219. The Red Roof Inn name should be ashamed to even associate with a franchise hotel building place like this! We arrived late around 3am because my fiance was too tired from driving too many hours. I noticed on the pillows in our our bed were little spider like insects! All the walls had stains, especially the bathroom. The shower wall and shower head had mold. The shower also had hair on the walls probably from the previous guest. We were only given two little hand wash sized towels for bathing and they had black stains on them. They advertise free breakfast, but that was false advertisement, no breakfast offered or given. Which in turn, that place is too unsanitary, it's probably not safe to eat food from there. I asked for my refund back due to the horrible conditions and the staff was rude! No customer satisfaction or good customer service at all. They refused my refund! This place needs to be shut down and demolished immediately. I plan to report the company to the BBB, Attorney Generals office, Department of Public Health.
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ID
#675027 Review #675027 is a subjective opinion of poster.
Location
San Antonio, Texas
Reason of review
No refund for unsanitary stay
Loss
$96
Preferred solution
Full refund

Red Roof Inn Staff Review

My experience was Red Roof on Friendship Rd, Mt Holly, NJ. I experienced rude behavior and bedsheets haphazardly put on the bed. For the cost it wasn't worth it.
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ID
#674679 Review #674679 is a subjective opinion of poster.
Location
Cincinnati, Ohio
Reason of review
Bad quality

ROACHS, BED BUGS, AND PEOPLE COMING IN MY ROOM IN THE MIDDLE OF THE NIGHT.

THE WORST HOTEL ON EARTH!!!!! DO NOT STAY AT THIS HOTEL!!!! THE ENORMOUS ROACH, THE INSECTS THAT WERE BITING ME IN THE ROOM ARE NOT EVEN HALF OF THE REASONS WHY YOU SHOULD NOT STAY HERE!!!! WHEN I FIRST GOT THERE THEY GAVE ME THE KEY TO SOMEONE ELSES ROOM! I WAS ABOUT TO ENTER WHEN I HEARD PEOPLE TALKING IN THE ROOM. WHEN THEY FINALLY GAVE ME THE RIGHT ROOM AT 2AM SOMEONE TRIED TO COME INTO MY ROOM BECAUSE THEY WERE ASSIGNED THE WRONG ROOM. THE ONLY REASON THEY COULDN'T OPEN THE DOOR ALL THE WAY IS BECAUSE I PUT THE LATCH ON IT. I WENT OUT TO DINNER AND CAME BACK AND THEY THREW MY TOOTHBRUSH AWAY. AN DTHERE WAS NO MICROWAVE IN THE ROOM AS THEY SAID THERE WOULD BE ONE. I HAD TO CHECK OUT IN THE MIDDLE OF THE NIGHT AFTER I SAW THE GIANT ROACH WALKING TOWARD ME!!! HORRIBLE!!! HORRIBLE!!! HORRIBLE HOTEL!!!!!
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ID
#660657 Review #660657 is a subjective opinion of poster.
Location
Brooklyn, New York
Reason of review
Bad quality

Red Roof Hotel Review

This was the worst place to stay. Dogs barking at night and sheets dirty. The GM DAN GRoSS was very rude. When I asked for his business card he refused to give it...
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ID
#659734 Review #659734 is a subjective opinion of poster.
Location
Troy, Illinois
Reason of review
Bad quality

Red Roof Inn - Hotel Room Review from Jensen Beach, Florida

Red roof inn Essington Pa. Room smelled like a combo of old dog and dirty socks. Found drugs and a lighter under bed. Bugs running on floor in addition to old toe nail clippings. Put do not disturb sign in card slot. Upon returning to room, saw tell tale signs that room had been entered, but no new towels or room cleaned. So NO reason why anyone should have entered. Getting ready for bed, noticed smears of what looked like bodily fluids on headboard. Awoke at appx. 4 am. to bed bug walking across my pillow, onto my face. Upon closer inspection of sheets, noticed several spots of bug fecal matter. Corners of room very dirty. Shower head was cracked, water sprayed all over. Under beds looked like they werent vacuumed for MANY days. Will NEVER stay at a Red Roof Inn+ again!!!
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ID
#655118 Review #655118 is a subjective opinion of poster.
Location
Jensen Beach, Florida
Reason of review
Bad quality