Anonymous
map-marker Zion, Illinois

Customer complaint

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This place is a place for people looking to stay somewhere permanently not for a weekend trip you have a lot of individual and families living here the rooms are dirty and also the grounds are unkept
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Anonymous
map-marker Henryetta, Oklahoma

Billing and multiple issues

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Missing over 500 from my account. A guy mike was arrested for stealing 30000 from here. His wife Christy still works here some how isnt that conflict of interest. Also days i paid for are missing as well. Dates were changed on recipet. Someone is still stealing from this place. I would really hate to lose you guys buisness. Clem
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User's recommendation: Find loyal employees

Andrew P Rja

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Verified Reviewer

Poor service

Stayed 9 days At the Newark hotel. DE wine keys when work late evening and went to office for support waited a long while no one was in office.

The next morning my wife walked out of our Room and was offered crack by the occupants of the Room next to us. Numerous people during the 9 day stay were on the balcony during the day during the night smoking marijuana out in the open. For a non smoking facility there were burn holes in blood gets on both bed. There is only a partial roll of toilet paper when we arrived in Room.

There were no extra rolls and no one replaced any. We ended I buying our own pack of toilet paper and had to take or tells elsewhere to be laundered as no clean towels or linen were offered to us. Housekeeping was never available to clean the Room. Emptying of trash was left to us.

After the 2nd day the elevator stopped working. We were on the 3rd floor with my wife who recently survived cancer and has issues with Legs. We came to Delaware for a death of a loved 1. And our stay at this facility was a horrible experience.

For the amount of money we paid for 9 days we definitely expected more. We are not people that expect to be waited on but the simple necessities as in clean tells toilet paper and trash removal should be expected as well as a drug free environment. I did not feel with safe for my wife to leave the Room. There was a constant odor of marijuana smoke in our hotel Room due to the air conditioning and other occupants standing there smoking marijuana.

On the 2nd day there must have been a raid of some sort as the entire building was surrounded by police officers. To say this was a bed experience is an understatement.

Andrew and Renae Petrella

Sent from Yahoo Mail on Android

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Cons:
  • Everything do not stay

Preferred solution: Price reduction

User's recommendation: Dont stay here

Suzanne L Jzb
map-marker Irving, Texas

No answer

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Well I need to know if payment between two hotels can be done. Allow guest to have credit with your company so they can use it for rent.
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Preferred solution: Send credit to my account with red roof inn

Anonymous
map-marker Hammond, Indiana

Bad Service

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Been waiting 4hrs for my room to get ready and when she gives us the key the room was nasty *** *** it was never cleaned
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User's recommendation: Never

Dan F Wvj

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Verified Reviewer
| map-marker Phoenix, Arizona

Very bad service. Staff was extremely rude

Desk clerk rude refused to take my service animals she needs to be let go no customer service at all and if I dont hear from Hometown Suites on 23 rd and Dunlap and this issue not resolved and she still then I will take lawful action with the fed government on this.she was also rude to the customer in front of me gave him back his money and told him they dont want here anyway..fed law states service animals allow she pointed to the no pet sign and said I dont have to take them at all.also quoted me one rate then when I got claimed that never existed.didnt get her but shes a short heavyset Hispanic girl with glasses
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User's recommendation: Never go to this location

Nancy H Yuz

Refund never recieved

Book a room at Red roof Boloxi Ms for august 26 to Aug 28 confirmation # 169304**** upon arrival the
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Loss:
$165

Preferred solution: Full refund

Brian B Dkx

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Verified Reviewer
| map-marker Huntsville, Texas

Very bad service. Staff was extremely rude Discrimination and Racism.

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I was in Kalamazoo Michigan with my at the time Fiance for business and to visit children. I was told by staff at the location to "take the diaper off of my head" and "go back to where I came from" I later tried to rent the room for another night and was denied by the same manager and again told to "go back to where I came from" I left after being told this same thing again feeling broken down and unwelcome in my own country.
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Loss:
$60

Preferred solution: Let the company propose a solution

User's recommendation: Just be careful who you ask for towels or a room key because they may not be there to help you.

1 comment
Machele Imf

Apparently, either the owner or management of that particular inn has a problem with muslims. Since they own the business, they can do as they like.There are many other inns in Kalamazoo area.

That's just the way it is. Why stay somewhere where you are not welcome. I actually had the same situation from, oddly-enough France in the early 70s.

The old French ladies running the hotel in downtown Blois thought I was German and made it known they didn't want my business. Probably memories of the "Bosch" during the war.

Kevin C Jtw

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Verified Reviewer
| map-marker Orange, California

Terrible service

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No help from staff. Waited an hour for room, we were told it would be ready at 3 pm got the room key at 430 only to find out they just started cleaning it and they found another room for us. Very rude staff and made it hard for us every step of the way. Asked for the manager and was told didn't work Sunday.
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User's recommendation: Dont go there

Becky G Rfb

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Verified Reviewer

Sick of the B'S the rooms

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MaybeWe lived here for 2 weeks about a month ago. Rooms where good and every one was great people. Now come back to stay and the rooms have been *** ,Nasty, . Just Curty and I checked into I checked in on 6/21/20 fine get up to room 205 . There's no taletpaper, and Food in the. O he'll no. Them staff moves us to 209 . So we get in the room the tables are sticky as shit,.no coffee cups, no wash cloths, but the TV remote didn't work. So went to front desk for battery still not working so we go back down to the front office she programs the Tv from her to the remote then to find the Tv suck. People where nice..
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Preferred solution: Price reduction

Anonymous
map-marker Dallas, Texas

Refund never recieved

Checked in room Saturday about 3:30 room reeked of marijuana so bad my wife and I started getting a headache, went and checked out but I don't know if he refunded my money or not, it's Thursday and it hasn't shown up yet
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Nathan E Zqe

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Verified Reviewer
| map-marker Rockford, Illinois

Being retaliated against

I've been at the Red Roof Inn for more than 3 months In Rockford Illinois never had one complaint until the manager made a mistake and gave a key to my room too an individual that I did not know I told her about it she looked at me like she was upset at me like it was my fault and she did not do anything about it nor did she take my advice on being careful and just ask for an id reason in saying I was being retaliated against is because about a year ago the same manager Nicole did not accommodate me nor did she try to even help the situation of roaches bringing in the room so I called corporate and corporate called her corporate, which at that point she got in trouble for not doing her job

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Preferred solution: I want to sue for being retaliated against

Ramel P Yds

Refund

I paid for two weeks on 8-17-2020 and I was charged an additional 111.98 the same day which I already paid for 14 days so why was I charged twice I need a refund for the additional two days of charge
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Loss:
$112

Preferred solution: Full refund

Anonymous
map-marker Thornton, Colorado

HORRIBLE HORRIBLE PLACE& EMPLOYEES!!!!

I have a complaint on an employee that was ride disrespectful her name was Holly and she ignored me for her boyfriend which whom live there and he was a guest before he and her got to get her and I asked for some towels and she told me that I can't have any and if I need something to go to the office and she left with that guy into a room and was in there for about an hour and when they came out hair was a mess and a bunch of smoke came out and I'll never stay at the home Towne studios in Thornton co ever again.
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Cons:
  • How their employees treated me

Preferred solution: Don't want anything but to hire respected employee tha

User's recommendation: Hire people that are not on drugs

Akilah M Zub
map-marker East Garden City, New York

Your hotel sucks

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I booked this hotel for Tuesday- Sunday. The ac barely works!

After a couple days of nightless sleep I called the front desk about 7am to be told ok maintenance comes in a couple hours at 9. I told her I pay to stay here that is not an acceptable answer and asked for the manager and of course I was told there was no manager for the day. 9am came and I still was hot 10am came still the same then 11:15 I start calling the front desk back to back never got an answer then the maintenance just appears at the door.

He comes in I explain the issue says he will return that was a half hour ago I called downstairs again no answer so I went downstairs maintenance is down there and all the other staff still to be told there is no manager and nothing they can or will do about it because all rooms are sold out. But yall already took my money!

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Loss:
$3000
Cons:
  • I wish i could give no stars

Preferred solution: Let the company propose a solution

User's recommendation: Do not go there chose another hotel

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