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REDROOF IN AUSTIN PLUS AT4701 SOUTH I35

I HAD MADE RESERVATIONS A WEEK OR SO AHEAD OF TIME TO MAKE SURE THAT I GOT A NICE ROOM. AFTER STAYING THERE ABOUT 5 HOURS WE HAD TO LEAVE BECAUSE OF THE CONDITIONS. THE MAINTENANCE MAN BEAT ON THE DOOR AND SAID"YOUR BATHROOM IS LEAKING INTO SOMEONE ELSE'S ROOM! I'LL BE BACK TOMORROW TO FDIX IT! SOMEONE CAME TO OUR DOOR AND YELLED OUT VERY LOUDLY,"YEEAH". WE COULD NOT REST AND WE ARE SENOIR CITIZENS. I WAS AFRAID TO EVEN LEAVE MY AUTOMOBILE WITH THE PEOPLE THEY HAD WORKING THERE AND THE PEOPLE THAT THEY HAD STAYING THERE DRINKING AND SMOKING , WHAT THEY WERE SMOKING I WILL NOT SAY, BUT MAYBE THE POLICE SHOULD HAVE RAIDED IT. THEY SAID THEY WOULD GIVE 145.00 DOLLARS BACK ONTO MY CREDIT CARD, BUT MY CREDIT CARD WAS CHARGED 343.OO DOLLARS. I MAY NOT EVER GET MY MONEY BACK. THEY CERTAINKLY RUINED OUR VACATION, WHICH I ONLY GET A VACATION IF I AM LUCKY ABOUT EVERY 5 YEARS. WE STAYED THERE ABOUT 5 HOURS, IF WE HAD NOT LEFT I DON'T THINK WE WOULD HAVE MADE IT OUT ALIVE. PLEASE BE CAREFUL WHERE YOU STAY! THE GUY AT THE DESK WHEN WE CHECKED OUT WAS HORRIFIC HIS NAME TAG SAIDWITHROW, THE YOUNG MAN THAT ASSISTED ME AND GAVE ME A RECEIPT WAS SHERIEF, HE WAS GOOD ENOUGH TO GIVE ME A RECEIPT. I WILL NEVER STAY AT ANOTHER RED ROOF INN, I WOULD RATHER SLEEP IN MY CAR. WE LEFT TEXAS AND DROVE 9 HOURS STRAIGHT BACK TO MISSISSIPPI.IT WAS A NIGHTMARE, AND ONE OF THE WORST AND SCARIEST DAYS OF MY LIFE.
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ID
#528298 Review #528298 is a subjective opinion of poster.
Product
Red Roof Inn Room
Reason of review
Problems with payment
Loss
$343

Red Roof Inn - Payment Review from Tallahassee, Florida

I came in from Louisiana and it was around 6:00am, they told me I would have to pay for a whole day. I asked the lady what did she mean because today is the day I am trying to stay. In other words she tried to make me pay so I can check out for 11:00 so I would have to check back. I feel like if my skin color was different I would have had a better outcome so *** red roof inn
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1 comment
#1024095

this is normal of all hotels, if you check in before 7 am that is still considered the same day and you would have to check out at the normal check out time for that day lets(11 or 12 is standard) check in time for hotel is any where from 2 pm to 4 pm day of arrival.

ID
#522399 Review #522399 is a subjective opinion of poster.
Location
Tallahassee, Florida

Other Product Review

I made a complaint back in May & was never contacted! I stayed in Louisville Kentucky @ a Red Roof had reservations BOTH times, & I asked was it ok to arrive @ 5am & check in. I was told sure, however the 1st time the attendant made me & my child wait til 6am in my vehicle! The next stay she made us wait til 7am. If I need a room just off a 6hr drive why am I not allowed to check in because I have a reservation?
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ID
#515967 Review #515967 is a subjective opinion of poster.
Location
Flint, Michigan

Red Roof Inn Room Review

Red Roof Inn Beechmont at C incinnatti OH was nasty, carpet was stained & filthy, room smelled of stale odors and dirty. I am a previous previous previous Red Roof Inn client and had talked friends into using them. Now I am embarrassed and am no longer a client.
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ID
#504162 Review #504162 is a subjective opinion of poster.
Location
Morrow, Ohio
Product
Red Roof Inn Room

Red Roof Inn - Room Review from Tempe, Arizona

I have been staying at the red roof inn in tempe az for a week now i am pregnant and have a 2 year opd child my purse was recenty stole with my ID in it i come in and ask for a key for the lady behind the desk to start screaming at me i went over options with her i said can my husband call u and talk to u cause the room was under his name she told she wasnt giving me a key no matter what i did and i said can u call the manager she did not want to do but she called him and talked about me while i was sitting ther and then gave me the phone for when i got on the phone the manager start screaming at me rite of the bat and told me if i want a key i will shut up and listen or ill sit in the lobby with my baby till my husband gets home at 10.00 at nite i have never been talked to worse by a manager in my life and i didnt get to say much befor the lady behind the desk leaned up and hit the end button
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ID
#502696 Review #502696 is a subjective opinion of poster.
Location
Tempe, Arizona
Product
Red Roof Inn Room

Hotel not up to par

Expected to pay less. I was quoted 71 on-line and we paid 84. Expected walk in shower as I am disabled. There was no walk in shower. Expected breakfast. Not only was there no hot breakfast there was no breakfast at all. Not even coffee as the desk clerk was sound asleep. Extremely disappointed. We could have stayed anywhere for the price we paid. So not only worry out the cost of the hotel but also a breakfast. Check back again at quarter after sex still no coffee. Maybe you should check the night help you hire as they don't seem to be doing a very good job. Makes me think twice about staying in another Red Roof Inn. Why does this complete need to be at least a hundred words? Why can't I just get to the point.
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ID
#494897 Review #494897 is a subjective opinion of poster.
Location
Kansas City, Missouri
Loss
$84

Noisy Area Review

Hot itchy small noisy construction next door. Did not sleep and had to pay for an additional night after I moved to Sheraton. Will NEVER stay at a red roof again.
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ID
#494461 Review #494461 is a subjective opinion of poster.
Location
Miami, Florida

Red Roof Inn Customer Care Review

Never had anyone be so rude in my life. The manager at Red Roof Inn #231 Houston northwest. 290 freeway 12929 nw Freeway.He was even to big of an *** to work at DPS. The room was nasty would not give us a refund after being there 10 mins. Then told us he was charging us for fraud unbeleivable
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ID
#492872 Review #492872 is a subjective opinion of poster.
Location
Houston, Texas
Service
Red Roof Inn Customer Care

Red Roof Inn - Room Review from Fairview, Michigan

Me my wife and twin girls rented a room in miamisburg Dayton Ohio. It was the worst experience I have EVER EXPERIENCED. There was garbage all over and under the beds. The worst thing that could possibly happen, happened I laid down on the bed and a pubic hair landed in my mouth. This is the most unsanitary and nasty thing a person could go through, after 20 minutes of throwing up I looked at comforter and it was covered with human pubic hairs. I took pictures and had witnesses and I think I should take them to court. They gave me another room but refused any reembersment. My family was treated like trash. I hope this makes to everybody who thinks about getting a room there
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ID
#488220 Review #488220 is a subjective opinion of poster.
Location
Fairview, Michigan
Product
Red Roof Inn Room

I rented a room at red roof in lithonia ga on the weekend of the fourth of jully . they charged me 128. $ for a room thst

The room was not worth 25 $ if it had been ok. It was the smallest room I have ever seen in a hotel motel. I could litterly touch the toilet while setting on the bed. And it had a pocket door that was stuck inside the wall. It could not be closed. Two men cannot stay in a room with no restroon door. I went to the desk and told them it was broke and they refused to give me another room so we checked out. 30 days latter I found they had not refunded to my credit card. I have written and called numerous times and they refused to refund it. Because I waited for the company to refund it . My cc will not despute it past 3 months. So I have been charged 128 $ for a room we were not in 5 minute s.red roof inn stole this money.terry3381@***l. Com
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ID
#473190 Review #473190 is a subjective opinion of poster.
Location
Columbia, South Carolina
Product
Red Roof Inn Room

Horrible customer service

Red roof inn E. Houston st. at San Antonio Texas has awful customer service...We asked for an extra blanket and pillows and they never provided us with any we even called the front desk twice. They did not care...please do not stay here the hotel staff will not take care off you. Red roof inn E. Houston st. at San Antonio Texas has awful customer service...We asked for an extra blanket and pillows and they never provided us with any we even called the front desk twice. They did not care...please do not stay here the hotel staff will not take care off you.
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1 comment
#765166

I think these are all franchised. I stayed at one in Battleboro, NC and it was DISGUSTING. But, I also stayed at one in Richmond, VA and it was quite nice with great service.

ID
#467208 Review #467208 is a subjective opinion of poster.
Location
Alpine, Texas
Service
Red Roof Inn Customer Care
We got to out room at the red roof inn on E. Houston st. In San Antonio , tx around 9 only to find a couple of dead crickets in our room 612 we went straight to bed because we had competition early the next morning. Well I was awaked in the middle of the night to...
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2 comments
#720569

You called customer service how many times lazy bones? I guess it was not so important that you actually take your buttt down to the front desk......right

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ID
#448731 Review #448731 is a subjective opinion of poster.
Location
San Antonio, Texas
Product
Red Roof Inn Room
Loss
$83

Bed Bugs- York PA

I had returned to the room for the night and got in the bed and started itching. To myssurprise there was bed bugs in the bed with me. My man went to service desk and our room was changed, but I was very uncomfortable, did not sleep well! Horrible night, I was informed mgmt had been notified! I have been so disappointed with redroof inn, I always choose redroof when I travel, not sure about this location anymore! Not sure how often the beds are checked and cleaned! I just don't want anybody else to be dissatisfied! Concerned Patron, my name is Jacqueline Burrows, lake6075@***.com
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ID
#445883 Review #445883 is a subjective opinion of poster.
Location
York, Pennsylvania
Product
Red Roof Inn Room

Red Roof Inn #052, Madison, WI - Poor managment - Soiled linens

6-01-2013 I looked at 4 different rooms. All those rooms, when you pulled the sheets back had pubic hair and semen on them and crumbs in one case. They obviously had been slept in and the beds had just been remade after the last "guest" checked out. I complained to the front desk staff, she wasn't even concerned and didn't apologize for the filthy conditions. I left a phone complaint to the General Manager, Steven Marsceau. He never returned my call. I must assume he doesn't care about the conditions in his inn. I did not stay at this motel and stayed at the Days Inn, it was very clean and had a friendly staff. Do not stay at the Red Roof Inn located at 4830 Hayes Rd, Madison, Wisconsin.
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ID
#444359 Review #444359 is a subjective opinion of poster.
Location
Berwick, Pennsylvania

Extreme overpriced for dirty room

We were in Chicago and paid $250 for the smallest room I've ever stayed in. The floor was sticky, bathroom door wouldn't close unless slammed shut . The towels looked as if they weren't washed. The bathtub was dirty, shower head dribbles water instead of a nice spray and hand prints on every door trim through out the building. The only positive thing was the Valet and the guy who stashed our bags in a closet after checkout. So we could walk around the city. no fire escape plan in the room. I have paid at least $100 less in Chicago several times for a 5 star rated hotel. This was a big disappointment.
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ID
#438906 Review #438906 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Red Roof Inn Room
Loss
$250