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Verified Reviewer

Issues

My Bird ES 4 electronic scooter i purchased for $521 from Walmart was delivered by Ontrac delivery on 9/4 @ 3:46pm. This was signed for By J Biggs an employee of Red Roof. My 5 attempts to collect my package weighing approximately 34lbs have been unsuccessful due to all staff stating they never saw any such item delivered or stored their
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ID
#2163661 Review #2163661 is a subjective opinion of poster.
Location
Phoenix, Arizona
Service
Red Roof Inn Customer Care
Loss
$521
Preferred solution
delivery of my item

Refund never recieved

Checked in room Saturday about 3:30 room reeked of marijuana so bad my wife and I started getting a headache, went and checked out but I don't know if he refunded my money or not, it's Thursday and it hasn't shown up yet
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ID
#2162428 Review #2162428 is a subjective opinion of poster.
Location
Dallas, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The dirtiest nastiest hotel and still have not gotten a refund

Update by user Sep 10, 2020

Still nothing

Original review posted by user Sep 10, 2020
I booked this room priceline.com I was in a hurry because I had evacuated from our home due to Hurricane Laura I was just ready to lay down after driving hours and hours I get there check in first thing there's no bathroom door no bathroom door at all so then they move us to the second room mind you I rented a room for my sister inlaw thing that was showing up a little later so at this point I had two rooms I go into the second room that they had given us because we had no bathroom door and the minute I walked in I felt like I caught an STD just walking in there. Not only that I didn't feel safe the bedspread look like if you sat on it you would catch bed bugs I immediately called Priceline told him I wanted to check out in a refund they told me it was up to the person on duty. I told Priceline I did not want to have no complications so I called her and called her she could pick it up on me whenever answer me always put me on hold when she would answer me and my sister-in-law before she even checked in I called her and told her not to do it because r how disgusting it was and all these drugs around there We have children. I haven't tried for almost two-and-a-half 3 weeks to get this refund I need my money we have no home or house was destroyed we on living on nothing I need my refund and they're still refusing to give it to me .

User's recommendation: Don't even think about taking it in need to be condemned.

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1 comment
#1922805

You should be refunded double your money back.

ID
#2162052 Review #2162052 is a subjective opinion of poster.
Location
Jackson, Mississippi
Pros
  • I liked robin and our girl who took care of our room
  • Hotel needs to be shut down
Cons
  • I need to be shut down
  • Everything was disgusting
Loss
$150
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

There is nobody at the front desk im locked out

I just got off work and can't get in my room nobody is at the desk
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ID
#2161645 Review #2161645 is a subjective opinion of poster.
Location
Lansing, Michigan
Service
Red Roof Inn Receptionist
Pros
  • Location
  • Price
  • Staff
Cons
  • Customer service absent
Loss
$196
Preferred solution
Let the company propose a solution

Room issue, door has been compromised

Red Roof Inn - Room issue, door has been compromised
Drugs , cars messed with. Homeless people everywhere ect

User's recommendation: Never.

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ID
#2161426 Review #2161426 is a subjective opinion of poster.
Product
Red Roof Inn Room
Pros
  • Dog stayed free
Cons
  • I was not treated right being a employee for two days
  • Lacking management
  • I did not like
Loss
$600
Preferred solution
Full refund

Refund never recieved

Book a room at Red roof Boloxi Ms for august 26 to Aug 28 confirmation # 169304**** upon arrival the
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ID
#2158124 Review #2158124 is a subjective opinion of poster.
Loss
$165
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Update by user Oct 12, 2020

It's been a couple of months and I haven't received any response whatsoever from these people.

Original review posted by user Sep 07, 2020
Worst experience ever! Most of the staff at the front desk and managers were extremely rude, insensitive, racist, obnoxious, with no social skills whatsoever, and couldn't...
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1 comment
#1957536

Never pay in advance for more than one night whenever you are staying at one of "those kind" of motels.

ID
#2157311 Review #2157311 is a subjective opinion of poster.
Location
Hanover, Pennsylvania
Product
Red Roof Inn Hotel Facility
Pros
  • Dog stayed free
Cons
  • Lacking management
  • Lack of social skills from management
  • No courtesy
Preferred solution
Refund, price reduction, a tremendous apology, everything! They don't deserve any type of consideration.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
Worst experience ever! Most of the staff at the front desk and managers were extremely rude, insensitive, racist, obnoxious, with no social skills whatsoever, and couldn't care less about the peace of mind and well being of their guests. They even tried to kick me and...
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ID
#2156038 Review #2156038 is a subjective opinion of poster.
Location
Hanover, Pennsylvania
Product
Red Roof Inn Hotel Facility
Pros
  • Good location
Cons
  • Evicted for no reason
  • I did not like
  • Staff did not try to recall his talk with me
Preferred solution
Price reduction, apologies, full refund, can't have any mercy with such horrible people that traumatized me for the rest of my life.

Billing and multiple issues

Missing over 500 from my account. A guy mike was arrested for stealing 30000 from here. His wife Christy still works here some how isnt that conflict of interest. Also days i paid for are missing as well. Dates were changed on recipet. Someone is still stealing from this place. I would really hate to lose you guys buisness. Clem

User's recommendation: Find loyal employees.

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ID
#2154128 Review #2154128 is a subjective opinion of poster.
Location
Henryetta, Oklahoma

No attendant at desk

I spoke with ms Debbie she was extremely helpful I was advised on my issue and will call back in another half hour.
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ID
#2152053 Review #2152053 is a subjective opinion of poster.

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Verified Reviewer

Because I was charged $329.94

I'm Evacuee from Hurricane Laura. I reserved a room at Red Roof Alexandria, LA. Room not cleaned.. Blood on sheets!! Did not stay. Charged $329.94 out of my Account!!! Need credited!!
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ID
#2150292 Review #2150292 is a subjective opinion of poster.
Loss
$330
Preferred solution
Full refund

Ibed bug bites and. Dangerous

Red Roof Inn - Ibed bug bites and. Dangerous
I got bed bug bites and was only there 2 hours . Scary hoolums beating on my door trying to sell me drugs and shoes?

User's recommendation: Never never never.

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ID
#2150231 Review #2150231 is a subjective opinion of poster.
Location
Smyrna, Georgia
Service
Red Roof Inn Sanitary Conditions

Complaint about bad service

First started with a call to front office to attain updated wireless internet passcode. Front desk attendant still has not replied to me about it. Secondly, I called to notify the office that one of the stove burners are inoperable. Estimated time for someone to repair or take a look was said to be a couple of hours.

User's recommendation: be specific with your questions about sevice.

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ID
#2146878 Review #2146878 is a subjective opinion of poster.
Product
Red Roof Inn Room
Pros
  • Convenient location
Cons
  • Poor customer service
Preferred solution
Let the company propose a solution
I stayed at your Studio's Atlanta Lawrenceville property in March 2020. I rented a room and my mother Linda Jackson, also rented a room. The rooms were horribly filthy, terrible odor and the bathrooms were too disgusting to use. We checked out and got back on the road...
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1 comment
#1957540

I wouldn't have left that place without getting my deposit back first.

ID
#2146517 Review #2146517 is a subjective opinion of poster.
Location
Newport News, Virginia

Bad Service

Been waiting 4hrs for my room to get ready and when she gives us the key the room was nasty *** *** it was never cleaned

User's recommendation: Never.

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ID
#2145137 Review #2145137 is a subjective opinion of poster.
Location
Hammond, Indiana