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Rooms not cleaned or properly maintained

Red Roof Inn - Rooms not cleaned or properly maintained
Red Roof Inn - Rooms not cleaned or properly maintained
Red Roof Inn - Rooms not cleaned or properly maintained
Red Roof Inn - Rooms not cleaned or properly maintained
The manager at this property #265 does not take care . The rooms are not taken care of ,so things are not in the rooms such as towels , broken items not fixed . Dirty matresses , smoked in rooms which smell and not just a room but almost all rooms .i have pictures to show of this complaint.

User's recommendation: I would not stay at redroof tempe Airport in AZ.

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ID
#2142030 Review #2142030 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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The Office Staff went in my room Before 11am check out and removed all of my Belongings when i arrived at 10:45 to get my stuff when i put my room Key in the light turned red when i went to the office to ask why they said they cleaned out the room and gave me all my...
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ID
#2140612 Review #2140612 is a subjective opinion of poster.
Loss
$358
Preferred solution
Full refund

HORRIBLE HORRIBLE PLACE& EMPLOYEES!!!!

I have a complaint on an employee that was ride disrespectful her name was Holly and she ignored me for her boyfriend which whom live there and he was a guest before he and her got to get her and I asked for some towels and she told me that I can't have any and if I need something to go to the office and she left with that guy into a room and was in there for about an hour and when they came out hair was a mess and a bunch of smoke came out and I'll never stay at the home Towne studios in Thornton co ever again.

User's recommendation: Hire people that are not on drugs.

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ID
#2138848 Review #2138848 is a subjective opinion of poster.
Location
Thornton, Colorado
Service
Red Roof Inn Maid
Cons
  • How their employees treated me
Preferred solution
Don't want anything but to hire respected employee tha
Red Roof Inn - To clear up a mistake
I would like to apologize to everyone who reads this post, I was so exhausted from the heat that I actually made a mistake on the name of the establishment we were going to rent from red roof, but they did not have any vacancies that's why we went to In Town suites on...
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ID
#2137508 Review #2137508 is a subjective opinion of poster.
Location
Phoenix, Arizona

Refund

I paid for two weeks on 8-17-2020 and I was charged an additional 111.98 the same day which I already paid for 14 days so why was I charged twice I need a refund for the additional two days of charge
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ID
#2126800 Review #2126800 is a subjective opinion of poster.
Loss
$112
Preferred solution
Full refund

Racism

I was at a hotel called red roof end HomeTowne studios in Arizona for vacation and I had to pay a 50$ deposit it was a smoking fee and they charge me a fee I didnt smoke in the room at all the address is 2102 west Dunlap ave its a lot of drug trafficking going on there bed bugs bad management rooms got mold the covers and towels were filthy with black stains the curtains are really dirty

User's recommendation: Do not go to this hotel avoid at all cost.

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ID
#2123290 Review #2123290 is a subjective opinion of poster.
Preferred solution
Full refund

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Verified Reviewer
We are writing to inform you of a very unpleasant recent experience at the Red Roof in Lafayette, IN. We made the reservation in advance and we were told that the only room available was the NON-SMOKING DELUXE 2 FULL BEDS. When we arrived, we checked in and went to...
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ID
#2123107 Review #2123107 is a subjective opinion of poster.
Product
Red Roof Inn Room
Preferred solution
Full refund

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Verified Reviewer

Princeton took the TV out and now I'm at like the cables out so you won't turn it on

Red Roof Inn - Princeton took the TV out and now I'm at like the cables out so you won't turn it on
Muhammad in the office of Red roof 3202 Brunswick Pike Lawrence New Jersey attacked me and threw Pine-Sol I my eye. For contacting you guys in corporate office.
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ID
#2118783 Review #2118783 is a subjective opinion of poster.

Crap Hotel

Red Roof Inn - Crap Hotel
Service getting worse have stayed here in past and its was pleasant clean now we have been staying at this one for several weeks getting filthy new staff not very attentive Let people store crap outside their room Even after you complain
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ID
#2113443 Review #2113443 is a subjective opinion of poster.
Location
Middleburg Heights, Ohio
Service
Red Roof Inn Sanitary Conditions
Preferred solution
Let the company propose a solution

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Verified Reviewer

Princeton took the TV out and now I'm at like the cables out so you won't turn it on

manager Mo threw bleach and Pine-Sol my eyes had to go to emergency room and call police cuz he didn't want to do his job cuz I called your customer relations. The complaint went right to the person I was complaining about so he took it upon himself to throw Pine-Sol and bleach in my eyes yet he still an old manager at the corporation yeah I'm losing sight in my left eye

User's recommendation: Never go to Red Roof on 3202 Brunswick Pike manager throws bleach and Pine-Sol when he don't like your comments.

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ID
#2113026 Review #2113026 is a subjective opinion of poster.

No answer

Well I need to know if payment between two hotels can be done. Allow guest to have credit with your company so they can use it for rent.
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ID
#2112411 Review #2112411 is a subjective opinion of poster.
Location
Irving, Texas
Service
Red Roof Inn Customer Care
Preferred solution
Send credit to my account with red roof inn

Paid for 2weeks move to another can the money be transferred

I be been staying with the red roof for a good solid 2months. Life as in hospitality living . I pay every two weeks or week. I had started to get information about my work schedule and I needed to get to this side of town. Now when I checked out I didn't get my refund at the time. Was told it would be in the morning. Well I made reservations for the difference and I didn't have full payment. I must get this resolved ASAP. I was staying at the hotel on 1820 North Central expressway Plano 75074 to 1320 esters Irving, Texas this must be resolved ASAP !!!!!!
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ID
#2112400 Review #2112400 is a subjective opinion of poster.
Pros
  • Pet friendly
Preferred solution
Let the company propose a solution

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Verified Reviewer

Very bad service. Staff was extremely rude

Desk clerk rude refused to take my service animals she needs to be let go no customer service at all and if I dont hear from Hometown Suites on 23 rd and Dunlap and this issue not resolved and she still then I will take lawful action with the fed government on this.she was also rude to the customer in front of me gave him back his money and told him they dont want here anyway..fed law states service animals allow she pointed to the no pet sign and said I dont have to take them at all.also quoted me one rate then when I got claimed that never existed.didnt get her but shes a short heavyset Hispanic girl with glasses

User's recommendation: Never go to this location.

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ID
#2109557 Review #2109557 is a subjective opinion of poster.
Service
Red Roof Inn Customer Care

My card was charged when i didn’t stay

I made reservations the morning of 8/1/20 and they told me I couldn't check in until 3pm but I never checked in and reproof charged my card $62.71 the next day on 8/2/20 and I received an email that stated my card wouldn't be charged until I checked in

User's recommendation: No If they going to be taking customers money with their permission.

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1 comment
#1908167

Best read their cancellation and no-show policy lol

ID
#2108799 Review #2108799 is a subjective opinion of poster.
Loss
$63
Preferred solution
Full refund

Disgusting conditions

Red Roof Inn - Disgusting conditions
Red Roof Inn - Disgusting conditions
Broken smoke detector and mold also dirty towels . Cleaning lady walked in an hour before check out

User's recommendation: Don’t stay here.

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ID
#2105984 Review #2105984 is a subjective opinion of poster.
Location
Orlando, Florida
Loss
$65
Preferred solution
Full refund