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My name is Debbie Meyer, I have stayed in Red Roif Inns in many states. Some ok and some excellent. And now one really in bad shape. We checked into the red roof inn in Cookeville TN at about 9:30. My grand daughter in the next room, took a shower reached for a towel...
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ID
#2103592 Review #2103592 is a subjective opinion of poster.
Loss
$147

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Unresolved issues and Payments

Red Roof Inn - Unresolved issues and Payments
Update by user Aug 02, 2020

Still waiting after 3wks of the manager of the Red Roof Alexandria, redirecting my important emails and the company saying that they would get back to me in forty eight hours.

Original review posted by user Aug 02, 2020
My room was broken into and $200.00 was stolen along with nothing being done after cops never showed and a note in the managers door that was never acknowledged about the breaking and entering of my hotel room.The front desk clerk fraudulently double charged me for nights I had already had payed for. On the itenarary, Instead of my arrival date being correctly put in the system on the fourteenth, I was basically overcharged and underserviced from the tenth to the eighteenth of July 2020 and escorted by police to cover (The Red Roof Of Alexandria,La) up the fact that they willingly and deliberately was stealing and breaching my confidential information because the front desk clerk ran my credit card three times to see how much was on my credit card and also me witnessing her tell the housekeepers all of my personal banking information ..

User's recommendation: I would not stay there if my life depended on it.-Rolando.Williams.

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ID
#2094069 Review #2094069 is a subjective opinion of poster.
Service
Red Roof Inn Manager
Loss
$600
Preferred solution
Full refund

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I've been at the Red Roof Inn for more than 3 months In Rockford Illinois never had one complaint until the manager made a mistake and gave a key to my room too an individual that I did not know I told her about it she looked at me like she was upset at me like it was...
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ID
#2060645 Review #2060645 is a subjective opinion of poster.
Location
Rockford, Illinois
Product
Red Roof Inn Room
Preferred solution
I want to sue for being retaliated against

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Verified Reviewer

Terrible service

No help from staff. Waited an hour for room, we were told it would be ready at 3 pm got the room key at 430 only to find out they just started cleaning it and they found another room for us. Very rude staff and made it hard for us every step of the way. Asked for the manager and was told didn't work Sunday.

User's recommendation: Dont go there.

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ID
#2051935 Review #2051935 is a subjective opinion of poster.
Location
Orange, California

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Verified Reviewer
Stayed 9 days At the Newark hotel. DE wine keys when work late evening and went to office for support waited a long while no one was in office. The next morning my wife walked out of our Room and was offered crack by the occupants of the Room next to us. Numerous...
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ID
#2050275 Review #2050275 is a subjective opinion of poster.
Service
Red Roof Inn Customer Care
Cons
  • Everything do not stay
Preferred solution
Price reduction

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I was in Kalamazoo Michigan with my at the time Fiance for business and to visit children. I was told by staff at the location to "take the diaper off of my head" and "go back to where I came from" I later tried to rent the room for another night and was denied by the...
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1 comment
#1888446

Apparently, either the owner or management of that particular inn has a problem with muslims. Since they own the business, they can do as they like.There are many other inns in Kalamazoo area.

That's just the way it is. Why stay somewhere where you are not welcome. I actually had the same situation from, oddly-enough France in the early 70s.

The old French ladies running the hotel in downtown Blois thought I was German and made it known they didn't want my business. Probably memories of the "Bosch" during the war.

ID
#2034182 Review #2034182 is a subjective opinion of poster.
Location
Huntsville, Texas
Loss
$60
Preferred solution
Let the company propose a solution
I booked this hotel for Tuesday- Sunday. The ac barely works! After a couple days of nightless sleep I called the front desk about 7am to be told ok maintenance comes in a couple hours at 9. I told her I pay to stay here that is not an acceptable answer and asked for...
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ID
#2016739 Review #2016739 is a subjective opinion of poster.
Location
East Garden City, New York
Product
Red Roof Inn Facility
Cons
  • I wish i could give no stars
Loss
$3000
Preferred solution
Let the company propose a solution

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Verified Reviewer

Sick of the B'S the rooms

MaybeWe lived here for 2 weeks about a month ago. Rooms where good and every one was great people. Now come back to stay and the rooms have been *** ,Nasty, . Just Curty and I checked into I checked in on 6/21/20 fine get up to room 205 . There's no taletpaper, and Food in the. O he'll no. Them staff moves us to 209 . So we get in the room the tables are sticky as shit,.no coffee cups, no wash cloths, but the TV remote didn't work. So went to front desk for battery still not working so we go back down to the front office she programs the Tv from her to the remote then to find the Tv suck. People where nice..
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ID
#2002181 Review #2002181 is a subjective opinion of poster.
Product
Red Roof Inn Room
Preferred solution
Price reduction

Complainat

Red Roof Inn - Complainat
Red Roof Inn - Complainat
Red Roof Inn - Complainat
I want my money refunded back or Im contacting the attorney general office

User's recommendation: Don’t recommend period.

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ID
#1973609 Review #1973609 is a subjective opinion of poster.
Product
Red Roof Inn Facility
Pros
  • Leaving
Cons
  • Sheets were not changed from previous renters
  • Dirty floors
Loss
$133
Preferred solution
Full refund
Verified Buyer

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My card was charged when i didn’t stay

Red Roof Inn - My card was charged when i didn’t stay
I cannot contact nobody ...nobody will answer and the guy at the front desk claims that there was nothing charged my card but I showed him where and on my statement it says that 4281 was tooken off for Red Roof Inn and Austinburg Ashtabula Ohio
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ID
#1972544 Review #1972544 is a subjective opinion of poster.
Location
Bay Village, Ohio
Service
Red Roof Inn Customer Care
Loss
$43
Preferred solution
Full refund

My card was charged when i didn’t stay

Im a senior citizen on unemployment red roof inn did not return my 100.00 on my unemployment card for stealing a garbage can and smoking first of all i do not smoke never did in my life and i do not steal this is a outrage that they would lie to get money from poor people

User's recommendation: Do not get a room red roof inn.

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ID
#1958989 Review #1958989 is a subjective opinion of poster.
Location
Wichita, Kansas

My card was charged when i didn’t stay

Im 54 years old my 100.00 dollars deposit was not returned to my card because they said i stole a garbuage can and i smoked in the room i never smoked a day in my life i dont even like to smell smoke and im not a theif

User's recommendation: To bring a camera cause these people will lie just to make extra money.

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ID
#1945710 Review #1945710 is a subjective opinion of poster.
Location
West Des Moines, Iowa
There are several during this last two weeks of my stay here at your location in Aberdeen Maryland. Primarily it is the hotel clerk, the young gentleman is the primary source of the major concerns. I extended my stay for another three days for your 800-number and...
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ID
#1928599 Review #1928599 is a subjective opinion of poster.
Location
Aberdeen, Maryland
Service
Red Roof Inn Customer Care
Loss
$500
Preferred solution
I am looking for a full refund apology and someone to send him to training on how to treat people. Current situation after calling over five or six times still without towels. I’ve spent over two hours with phone calls and emails regarding these issues .

Complainat about bad service

After driving 5hrs ... I arrived at the hotel, management greeted me bare-footed dirty nails. And checked me in a room that was never cleaned, trash still there, beds unmadeWtfWtf the hotel made me feel unsafe, I then drove 11miles away to another hotel.

User's recommendation: Pick another hotel !!

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ID
#1924623 Review #1924623 is a subjective opinion of poster.

Complanin

The front desk gave my daughter a key to my room who is 11 yrs old ruined my time and my bf time crazy I want some thing done about it my money back or a free room one or another on
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ID
#1918407 Review #1918407 is a subjective opinion of poster.
Location
Lincoln Park, Michigan