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1.2

I checked in before I saw the room. There were cigarette holes in the bedspread, the curtains.

All appliances were on a power strip. Told by maintainance that the problem was in the wall, I was afraid that there could be an electrical fire. Telephone did not work.I made 4 trips to the front desk, to find out why everything was not working. The bed smelled, slept in chair until next morning.

One of the cigarette holes scratched me, I was offered a room on the second floor I would have to drag my luggage up the steps. If this place were here, it would be considered a Homeless Shelter in St. Louis MO. Room was checked, I was given a receipt with a 0 balance.

That same day they went back into my account and took the money for the stay, $220.88 was debited from my account total. They said I smoked in the room, I am a senior I have never smoked in my life. A complaint was filed and closed, when asked what or who investigated the complaint and what methods were used to evaluate my concerns, no answer could be given. I have been a rewards customer since 1990's The temperature was set so no matter what temperature you wanted, it would jump back.

The floors were cold, no rugs. I found another Hotel with much better accommodations. No investigation was done. Case was closed this morning at 7 am.

I am out of almost $500,between them taking my money and staying in another place.They laughed in my face when I told them what my reservation called for,His exact words were We don't have anything like that you're not getting anything back His name was Jawded, The manager never returned my calls, he was never there.

I took no pictures I made the General manager aware of what transpired, he never called.His name is Tom Farina. I am very distraught over this matter.s

User's recommendation: Never go there it is a Flop House Bed bugs, Electrical problems rusted stairwell,

Monetary Loss: $229.

Preferred solution: Full refund.

Red Roof Inn Cons: Bed smells, Electrical problems, No working phone, Rusted wrought iron steps, Appliances on power strips.

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