Athens, Alabama
Not resolved

I wanted to say this has been the worst 2 days first it started when we got the room it has not been cleaned yet so we called front desk and he put us in another room thinking we finally can get my 6 in a cool room and start getting them settled for bed as soon as we turned air on it started pouring water so here we go calling again the front guy i spoke with told me it was going to a while until the man could come fix it and if he could not fix it he would move us again well once the guy came to fix it he never touched it he just gave me more towels to dry it up and he would be back well he never showed up so today i went and talk to the guy and told him it was never fixed he did not care so i new we had no choice but rent another night due to being stuck here in montgomery so he gave a different room number and i started taking our stuff over to other room due to the floor being wet i sliped and hit the floor so i have been in er most of day on top of that my wife called me and told me she started giving my son a bath a noticed a bug in his head well as she look she found 2 more and then she started 1 by 1 in the rest of the 5 kids and found bugs in 2 more of my kids heads witch they were all sleeping in that bed when she googled the bug it was to be found head lice witch had to be in those pillows so she went to front desk with the bugs and showed him and he just said i will get back with you later i will be contacting a attoney due to my elbo being fractered and returing my funds to having to treat all 8 of our heads i cant afford hospital bills already my familey is already going threw enough we just had our house to burn down we dont need none of this

Review about: Red Roof Inn Montgomery Alabama.

Review #839657 is a subjective opinion of a user.

Value for money
Diversity of Products or Services
Price Affordability
Customer service
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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