Victorville, California
Not resolved

HORRIBLE CUSTOMER SERVICE!!!Bad attitude without any knowledge of hotel or policies!

Related: Red Roof Inn Sanitary Conditions Review

Housekeeping does not clean! Leaves dirty sheets on floor and when I informed front desk about the problem with the cleanliness of the rooms... I was told that housekeeping only cleans once a week! Unsanitary!

Housekeeping did not sweep and did not take out trash!

I was told I couldn't pay for the room THAT I AM STAYING IN ALREADY BECAUSE IT'S ALREADY BOOKED!Just horrible!

I liked: Location.

I didn't like: Smoke filled rooms and bugs, Yellow pillows, Staff did not try to recall his talk with me, Customer service horrible, Housekeepers have attitude.

Review #924718 is a subjective opinion of a user.

Customer service
Exchange, Refund and Cancellation Policy
Quality of Food
Price Affordability
Billing Practices
Diversity of Products or Services
Value for money
Facilities and Services
Quality of Accommodation
Reason of Review / Monetary Loss Bad quality / Not specified
Preferred solution Not specified

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