Red Roof Inn Reviews and Complaints | redroof.com @ Pissed Consumer

Most helpful review

New Reviewer

Jan 31, 2022 Fred B Ywq

Terrible service terrible room

Still havent received deposit back from last week yet I still came back now they put me in a roach motel with no solution wont give me another room the door wont close the lamp is falling off the wall he came to room and seen all this and refused to accommodate me I spent my money and Im scared Im going to wake up with roaches all over me I definitely have pictures

User's recommendation: Never would recommend this.

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Featured

#3305454

Pros

Convenient location

Cons

Poor customer service
Unprofessional staff

Loss

$287

Preferred solution

A better room it’s not about the money but if I do have to sleep in this I’m definitely looking for Some kind of different resolution

New Reviewer

May 17, 2022 Robert M Iec

Complainat about bad service

Update by user May 18, 2022

Dont know yet

Original review updated by user May 18, 2022

I got checked in this morning and was sleeping good and then the room service woke me up and said it's time for check out and i don't check out till tomorrow and then couldn't go back to sleep so now I've been at work since 5 pm and don't get off till 3 am and i am so sleepy right now

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#3585714

Location

Suwanee, Georgia

Preferred solution

Price reduction

May 17, 2022 PissedConsumer3584123 of Charleston, SC

Awful/ weird/ not professional

I watched the night manager kiss n go into a guest room...allowed a guest to touch them inappropriately in the laundry room. I was going to check in..walked to office manager said they were closed. Instead of leaving I waited. I booked and paid online. She needs to be evaluated as a manger. I even watched the manager smoking drugs with that guest.

User's recommendation: Stay away from Red Roof on Ashley Phosphate. The night manager light skinned lady who would not give her name gives away rooms to men only.

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#3584123

Location

North Charleston, South Carolina

Cons

Overcharged
Utter lack of customer service

Preferred solution

Let the company propose a solution

May 10, 2022 PissedConsumer3562824 of Arnprior, Canada

Complaint about stay at Red Roof Inn , 7370 Miller Lane, Dayton Ohio

I stayed at this location on April 22,2022. Disgusting is how to describe this place.From the inside to the outside. There was a group in for a high school event. Many of them complained and even left. I have pictures from the filthy bathroom to the floors. I will never stay at a Red Roof inn again. I would like a refund for this disgrace. Conf#023-93**** , RediRewards #600519****

User's recommendation: Don’t go there!!!!!!!

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#3562824

Location

Arnprior, Ontario

New Reviewer

May 05, 2022 Norma b Vnj

Because this is bad business PERIOD

1.0

My house burnt taking my fiance from me , leaving me completely homeless,lost , confused I drove to Atlanta,Kennesaw University red roof inn and when I booked the room the next day online because they told me that's the only way to pay with a credit card, my sister did...

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#3546314

Location

Kennesaw, Georgia

Loss

$150

Preferred solution

Full refund

Apr 17, 2022 PissedConsumer3493650 of Lansing, MI

Waiting on outcome

I had dirty sheets on my bed a broken toilet no wifi even after call the tech. Had to slam my door in order to close it. After a few days I finally decided to move to a different room I was tired of dealing with it. The second room the door was ridiculous hard to open I cracked my fingers one to many times .made my complaint and no communication. Think twice

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#3493650

Location

Lansing, Michigan

Apr 17, 2022 PissedConsumer3493640 of Lansing, MI

Completed

1.3

I'm still waiting on the outcome of my complaint .check the cleanliness,check the beds check your wifi reception

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#3493640

Location

Lansing, Michigan

Apr 15, 2022 PissedConsumer3489055 of Orlando, FL

Hotel is not up to standard

1.0

Checked and right back out within minutes. The room very very disgusting. Bugs,blood stained sheets,shoer falling apart,trash and roach stuff on the floor, hair and bugs under mattress. This hotel needs to be SHUT DOWN and Corp needs to go and inspect this hotel. This is very ridiculous. People standing out back doing drugs and this is in broad daylight. Staff is not friendly. Front door doesn't close all the way. Pictures will be going to Health Dept and the BBB and whoever I can send them to. Please shut it down IMMEDIATELY this not safe or healthy for anyone to stay in thise rooms.

User's recommendation: Please don't stay there.

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#3489055

Location

Orlando, Florida

New Reviewer

Apr 15, 2022 Brandon K Btt

I cant give less than one star

1.3

Update by user Apr 15, 2022

The owner signed statement agreeing he was paying monies owed for work performed and paid partial payment of money owed and signed agreement. Even though they took eviction papers out on us.

Update by user Apr 15, 2022

They had security try to throw us out on the street the first day my husband missed in the whole 5 mths we stayed there. They actually told him he could not go to his paying job until he completed his job assignment from the owners wife.

Original review posted by user Apr 15, 2022

My husband and I were asked to work repeatedly for the room at first. Then was told if we did not we could get out REGARDLESS of how many hours it was. Too much too list. So many guests were asked to work for the rooms they were in if the owners knew they had problems and needed help. They took advantage of so many people...

User's recommendation: Stay away from Archdale location.

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#3488071

Location

Archdale, North Carolina

Preferred solution

Let the company propose a solution

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Apr 13, 2022 PissedConsumer3482712 of Sacramento, CA

BAD *** SERVICE

1.0

Red roof inn response is that they are going to do NOTHING. Absolutely nothing no wonder this hotel is an illegal katastrophe. I was told no deposit, then charged a deposit. I was told my reservation would not be canceled and it was. Your employees are running a scam to pocket money and even after being made aware of this you choose to do nothing. I will never attempt to stay with you again.

User's recommendation: Stay Away from Red Roof Inn.

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#3482712

Location

Sacramento, California

New Reviewer

Apr 11, 2022 Arline B Wdo

Need Assistance Please

Good morning, I am writing to you in hopes that you can assist me in a situation that I have found my family in. My son, Ryan Fithian, and his fiance, Megan Salerno, have been staying at HomeTowne Studios by Red Roof in Maple Shade, New Jersey since November, 2021....

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#3477693

Location

Voorhees, New Jersey

Preferred solution

Help with room

New Reviewer

Apr 05, 2022 Rachel L Iqa

Horrific treatment

1.0

I left my room at around 12:30 am to get some ice...not realizing I didn't have my key in my back pocket. No biggie...head to the front desk and get a new one from the friendly staff at Red Roof Inn. After a certain hour at this particular location, the lobby is...

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#3462282

Pros

No pros

Cons

Dirty and non working rooms
Bed smells
I need to be shut down

Preferred solution

Full refund

New Reviewer

Mar 31, 2022 Marjorie Y Sho

Sharonville Ohio

I stayed at your Sharonville Ohio location on March 24th. First off the app wouldn't let me book a room so I called and was told I would have to pay a $50 deposit. I am a redicard member and had never heard of this. The room was filthy the bathtub looked like someone with mud had just stepped out of it. Broken switches beat up furniture and why I had to pay a deposit on a room that was trashed and shouldn't be in service is beyond me. If I hadn't been so tired I would have left immediately. I can assure you I have no intentions of staying at a redroof of this low caliber ever again

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#3449610

Location

Southfield, Michigan

Preferred solution

Full refund

New Reviewer

Mar 29, 2022 Courtney W Mol

Unauthorized purchase of a movie

1.0

I purchased a room Friday March 25 and checked out Sunday March 27 I was awaiting a deposit back and called to check on it the guy in the office says that I purchased a movie. I dont know how to operate the tv or use wifi and there were 3 babies in the room with me...

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1 comment

Mar 29, 2022 PissedConsumer2156616 #2156616

Did you ask these people that were coming and going if anyone purchased a movie?

0 0

#3444761

Location

Pensacola, Florida

Cons

Horrible mgmt

Loss

$50

Preferred solution

Full refund

New Reviewer

Mar 28, 2022 Maleia H

Treated horribly by staff

1.0

This was a nightmare. I reserved 3 months prior. A couple weeks before arrival my credit/debit card was comprimised and I called and asked for the TOTAL amount I needed to bring to pay cash for my reservation.. room taxes fees etc. Total amount. My bank does not have a...

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#3443225

Location

Parsons, Kansas

Mar 27, 2022 PissedConsumer3440122 of Medford, OR

Room condition

1.8

I booked a room at your Medford, OR location on Biddel Rd for 3/27/2022. The gentleman at the front desk was very nice and efficient. However, the room was filthy. The sheets and comforter were stained in multiple locations, including a significant blood stain on the comforter, as well as having several strands of various body hair. On top of that, the elevator permit has been expired for over a year, and the elevator is clearly in need of maintenance.

User's recommendation: Don’t stay here.

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#3440122

Location

Medford, Oregon

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Location	2/5
Price Affordability	2/5
Website	2/5
Cleanliness	2/5
Value for money	2/5

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