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Was given a dirty room with roaches and bed bugs

The room was filthy with a dirty tub and sink and I was given two dirty towels and the frigerator didn't work I couldn't check out cause I wish told no refunds no excuse I had to suffer there.never go there they sell drugs there
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ID
#2221938 Review #2221938 is a subjective opinion of poster.
Pros
  • Hotel needs to be shut down
Cons
  • Roaches in bathtub
  • Dog poo not picked up by guest or hotel
  • Bad outside appearance
Loss
$100
Preferred solution
Full refund

Personal

Everything is good 5stars for your service hometown suites is a wonderful place with wonder employees
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ID
#2208925 Review #2208925 is a subjective opinion of poster.
Location
Columbia, South Carolina

Lights off,mold in ceiling

The customer service is terrible mold is in some of the rooms and they seem to not have a generator for back if there's an power outage
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ID
#2206970 Review #2206970 is a subjective opinion of poster.
Location
Cleveland, Tennessee
Loss
$136
Preferred solution
Let the company propose a solution

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Verified Reviewer

Need assistance asap

SStaff let a former employee Of mine who had been staying with me in my room to retrieve his belongings. However he was fired today and should not have been given access. Room was only in my name and they knew I dont provide keys to anyone

User's recommendation: Step up security, this could have been easily avoided.

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ID
#2196174 Review #2196174 is a subjective opinion of poster.

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Verified Reviewer
I contacted Red Roof Inn, in Somerset, Kentucky, at approximately 11:15 am, on Saturday November 26, 2020. I asked about availability and prices. I was told there were no rooms available, at that time, but there would be one available at 12:30 pm. I was quoted the...
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1 comment
#1931969

It sounds like the sheets hadn't been changed from the previous stinky guest. Its a good thing that you didn't sleep in that bed. You probably would have caught headlice and crablice and would have gotten bitten by bedbugs.

ID
#2193174 Review #2193174 is a subjective opinion of poster.
Location
Somerset, Kentucky
Cons
  • Everything do not stay
  • Lack of social skills from management
  • Disgusting interior rooms
Loss
$79
Preferred solution
Full refund

This facility has 48 hours to respond to the filing.

Red Roof Inn - This facility has 48 hours to respond to the filing.
Red Roof Inn - This facility has 48 hours to respond to the filing.
Red Roof Inn - This facility has 48 hours to respond to the filing.
Red Roof Inn - This facility has 48 hours to respond to the filing.
Feline fecal matter aka cat poop/turds under the bed of my sick fiancee who is a dialysis recipient. Disease or worse possible infection for unhealthy environment. Unacceptable

User's recommendation: Check under the beds that are retractable and movable. Be easy on housekeeping who I'm sure is over worked and unpaid. Respect the fact that we all make mistakes but short staffed due to the pandemic. It's still unacceptable and unfortunate bc of health risks. Be mindful. Cleanliness is a most. I was preparing our room for housekeeping when I pushed both beds apart to fully clean the entire area only to find hard stall feline fecal matter. Poop/turds. I was resting above a *** liter box. Cats not only defecate they urinate which is most harmful bc its ammonia that turns into a possibly lethal gas if ingested long enough. What tops it of is my fiancee is prone to infection due to the permanent port in her chest directly above her heart. With that said I hope her health improves and not worsen.

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ID
#2192835 Review #2192835 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
Pros
  • Staff
  • Pet friendly
  • Convenient location
Cons
  • Disgusting interior rooms
  • Not cleaned after 5 hours
Loss
$350
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denied me to check in

I'm upset because i wasn't allowed to check in and i always come there
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ID
#2189709 Review #2189709 is a subjective opinion of poster.
Product
Red Roof Inn Facility
Pros
  • I loved the one nigh stay
Cons
  • I did not like
Preferred solution
Let the company propose a solution

Points

Wanted to allow my mother to use my points as I am no longer staying here and she is and they wont allow it. The points I earned will be wasted now. Not fair, I should be able to do what I want with my points!!
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ID
#2189033 Review #2189033 is a subjective opinion of poster.
Loss
$90
Preferred solution
Transfer points as I asked, I warned them!

Complainat about bad service

Too much drugs and drug dealers here onsite most of the staff here are doing drugs or selling drugs here 2 of the housekeepers live onsite that are doing and selling drugs here mainly meth/blacktar

User's recommendation: Not to stay here NOT SAFE AT ALL.

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ID
#2188785 Review #2188785 is a subjective opinion of poster.
Service
Red Roof Inn Maid
Pros
  • Bed & cable tv
Cons
  • Bad service
  • Customer service sucks
Preferred solution
Clean up the drugs & drug dealers

Because your management favors people. When complaints are made they don't follow through.

Because there's no sercurity at the location of 1115 Jesse Jewell Pkwy. in gainesville ,Georgia. Your sercurity wants to sleep all night rather then sercure your motel. This is not sercurity !!!I I myself know the sercurity job.

User's recommendation: Do not book a motel without real sercurity.

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ID
#2187545 Review #2187545 is a subjective opinion of poster.
Product
Red Roof Inn Facility
Pros
  • Homeless people
  • You tell me
Cons
  • Homelespeople
  • Homeless people
Preferred solution
Homeless people are the problem

Dirty Room

Red Roof Inn - Dirty Room
Went to check in. After giving the credit card and license. The clerk stood their talking to 2 employees why we waited for her . Then we get to the Room its a hot mess like no one should sleep in the room dirty , *** falling apart . Bed seeking in the middle. I had to put a dress on the pillow
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ID
#2186769 Review #2186769 is a subjective opinion of poster.
Location
Carencro, Louisiana
Red roof employee not following pandemic guidelines with regards to identification. My friend and I were attempting to get a room and my friend is a diabetic. He was very rude and made us go get more identification and under pandemic guidelines you dont have to provide...
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1 comment
#1957535

Red Roof is a no-tell motel chain. I won't tell if you.won't tell.

ID
#2183624 Review #2183624 is a subjective opinion of poster.
Location
Derby, New York

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Verified Reviewer

Cancelled room

I reserve a room today but I dont want the room
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ID
#2183537 Review #2183537 is a subjective opinion of poster.
Location
Bensalem, Pennsylvania
Loss
$130
Preferred solution
Full refund

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Verified Reviewer

I want to use my points

For a week of staying here there was no hot water no water pressure wifi didn't work and roaches
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ID
#2174244 Review #2174244 is a subjective opinion of poster.
Location
Wichita, Kansas

Customer complaint

This place is a place for people looking to stay somewhere permanently not for a weekend trip you have a lot of individual and families living here the rooms are dirty and also the grounds are unkept
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ID
#2165973 Review #2165973 is a subjective opinion of poster.