Worst experience ever! Most of the staff at the front desk and managers were extremely rude, insensitive, racist, obnoxious, with no social skills whatsoever, and couldn't care less about the peace of mind and well being of their guests.
They even tried to kick me and my partner out of the hotel at the last minute due to "multiple complaints" (who knows, one argument with my partner that went loud and shortA like every couple in this world, and the fact that I complain before with their corporation due the gross attitude of one of their front desk staff and, of course, they got mad..), the thing is that they refused to give me any specific information about such complaints (how many, what was the problem, etc.), NOTHING.
With the most arrogant, horrible and rude tone, I heard at 7 something am, just when I was calling to check about some details about the check-out time and two more nights that I reserved online, they told to us to leave!
Just like that.
On top of everything, I'm diagnosed with major mental health problems (PTSD, Major Depressive Disorder, Generalized Anxiety, Morbid Insomnia and recurring Panic attacks), I let them know right away, and they couldn't care less about the disaster that they were triggering in my mental state by kicking me out with such an incredible rudeness.
Told them that my partner had to leave in a hurry and left his phone and I needed someone in my room to look out for me, cause I was scared to hurt myself (the frustration and confusion of feeling like was throwing away like trash and like a criminal without guilt affected my already weak mind and emotions extremely), they refused to do anything. Just told me "come down to the front desk if you want". Thank God, my partner came back before I had an even more severe crisis or something worse (suicidal thoughts, etc.).
At the end the manager decided to let us stay with a "warning", and the threath that we couldn't even make the tiniest mistake and couldn't stay longer than what I had already booked.
Guess my money stinks.
The level of careless, insensitivity and lack of kindness at this place has no measure.
Location: Catasauqua Rd. Allentown PA.
User's recommendation: Avoid this place! Terrible! Obnoxious! Horrible!
Product or Service Mentioned: Red Roof Inn Hotel Facility.
Preferred solution: Price reduction, apologies, full refund, can't have any mercy with such horrible people that traumatized me for the rest of my life..
Red Roof Inn Pros: Good location.
Red Roof Inn Cons: Staff did not try to recall his talk with me, Bad outside appearance, I did not like, Evicted for no reason.
Location: 1846 Catasauqua Road, Allentown, PA 18109